ViralFlux
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One operating layer behind your entire business.

Most companies outsource a task. We take responsibility for a function — the process, the systems, the deadlines and the reporting that comes out the other end.

The integrated model

Functions don't fail in isolation — so we don't staff them that way.

A late vendor payment is rarely a finance problem. It starts with an unapproved PO, an unrecorded onboarding, or a contact record nobody owns. Because our operators sit across all four pillars, the handoffs that normally fall between departments are simply internal to us.

You get a named account lead, a documented runbook for every recurring process, and one escalation path — not four vendors pointing at each other.

What every engagement includes

  • Named account lead and backup operator
  • Written runbook per process
  • Contractual response-time SLAs
  • Weekly KPI report, monthly review
  • Signed NDA and role-based access
  • 30-day exit handover guarantee
Pillar 01

Financial & Accounting Back Office

Your ledgers, payment cycles and reporting run by people who close books for a living — coordinated with your external accountant, not competing with them.

Typical start: 0.8–2.5 FTE equivalent

Deliverables

  • Accounts Payable. Invoice intake, three-way matching against PO and delivery, approval routing, payment run preparation and vendor query handling.
  • Accounts Receivable. Customer invoicing, collections follow-up, aging reports, dispute tracking and DSO monitoring.
  • Payroll processing. Monthly payroll preparation, variance checks, payslip distribution and coordination with your payroll bureau.
  • Vendor payout coordination. Payment scheduling, multi-currency transfers, bank file preparation and remittance confirmations.
  • Cash flow monitoring. Rolling 13-week cash forecast, burn tracking and runway alerts flagged before they become urgent.
  • Periodic financial reporting. Month-end close support, management reporting packs and board-ready financial summaries.
Pillar 02

Operations & Administrative Management

Executive time is the scarcest resource in a growing company. We protect it — and keep the corporate record in order while we're there.

Typical start: 0.5–1.5 FTE equivalent

Deliverables

  • Executive calendar management. Diary ownership across time zones, meeting prioritisation, conflict resolution and pre-read preparation.
  • Travel & itinerary coordination. Flight and hotel booking within policy, visa logistics, ground transport and a single consolidated itinerary per trip.
  • Board meeting preparation. Agenda assembly, deck collation from contributors, distribution deadlines and quorum tracking.
  • Protocol recording & archiving. Minute-taking, resolution logging, signature tracking and a searchable corporate document vault.
  • Office procurement. Supplier sourcing and comparison, purchase order issuance, contract renewal calendar and spend tracking against budget.
  • Asset management. Hardware register, assignment and return tracking, warranty records and licence inventory.
Pillar 03

HR Operations & Onboarding

The administrative half of people management — documented, compliant and off your HR lead's desk, so they can focus on hiring and retention.

Typical start: 0.4–1.2 FTE equivalent

Deliverables

  • Onboarding workflows. Offer letter and contract issuance, document collection, day-one equipment and access provisioning, and a tracked 30-day checklist.
  • Offboarding workflows. Exit documentation, final settlement preparation, asset recovery and systematic access revocation across every system.
  • Employee file management. A complete, access-controlled personnel record per employee, maintained to audit standard.
  • Attendance system management. Time-tracking administration, leave balance reconciliation, absence reporting and monthly payroll input files.
  • Pension administrative alignment. Enrolment paperwork, agent liaison, contribution reconciliation and change processing. Administrative coordination only — not financial advice.
  • Welfare & corporate events. Holiday gifting logistics, team event coordination, vendor negotiation and budget reconciliation.
Pillar 04

CRM & Data Operations

A CRM is only worth what its data is worth. We keep yours accurate, answer the tickets behind it, and turn the result into numbers leadership can act on.

Typical start: 0.6–2.0 FTE equivalent

Deliverables

  • CRM maintenance. Record hygiene, field standardisation, pipeline stage discipline and ownership enforcement in Salesforce, HubSpot or Zoho.
  • Data cleansing. Deduplication, enrichment, dead-record archiving and validation rules that stop the mess returning.
  • Tier-1 customer back-office support. First-response ticket handling, triage against your playbook, and structured escalation to your specialists.
  • Ticket resolution tracking. SLA monitoring, backlog management and recurring-issue analysis fed back to product and success.
  • Operational KPI dashboards. Dashboard design and build in your BI or CRM native tooling, with defined metric logic everyone agrees on.
  • Weekly reporting. A consistent Monday-morning pack with commentary on movement — not just a chart dump.

Supported Stack

We work inside your systems, not ours.

No migration, no proprietary portal, no data leaving the environment you already control. Our operators are proficient across the platforms below and onboard to niche tooling as part of handover.

XL Excel / Sheets
PR Priority
SAP SAP
QB QuickBooks
SF Salesforce
HS HubSpot
ZO Zoho
ZD Zendesk
AS Asana
MD monday.com
NS NetSuite
SL Slack / Teams

Common Questions

Before you ask

Yes. Every engagement has a named lead operator and a named backup who is kept current on your runbook. You are not routed to a pool, and you are not re-explaining your process to a new person each cycle.

Retainers run on a three-month initial term, then rolling monthly with 30 days' notice. Contracted hours can be adjusted at each monthly review to match your quarter — that flexibility is the point of the model.

No. We handle the operational workload that feeds them — invoice processing, reconciliation preparation, documentation and reporting — so your accountant receives clean, complete records. We do not provide statutory audit, tax filing or financial advisory services.

Role-based, least-privilege access issued under your own identity provider, with every operator under a signed NDA and confidentiality undertaking. Access is reviewed quarterly and revoked within one business day of any personnel change. Full detail is on our Security & Compliance page.

You take the runbook with you. Every process we operate is documented in your environment from day one, and the contract includes a 30-day handover in which we train your incoming hire directly. There is no lock-in through undocumented knowledge.

Next step

See exactly which of these we'd take over.

Leave your details. We'll map your recurring workload and come back with a scoped proposal — no obligation, no generic deck.

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